Frequently Asked Questions
How do I order a pet portrait commission?
Please use the contact form to book your pet portrait.
When will I receive my order?
The time taken to complete your custom artwork will depend on the size and complexity of your drawing, as well as my current workload. Upon contact, I will provide you with the estimated time of completion for your portrait including delivery time. If you are needing your portrait by a specific date, please contact me to check availability. Gift Certificates are also available to give on your loved one’s special day and their portrait can be completed at a later date.
What materials do you use to create pet drawings?
All portraits are hand drawn with professional colored pencils (Prismacolor Premier and Faber-Castell Polychromos) on a high quality 230 g/m2 paper.
Can I see the progress of my portrait?
You will be contacted before I start our portrait so you know when to keep an eye out on social media for your regular updates and progress of your portrait. If your portrait is a surprise gift then please let me know in advance if you would not like the progress pictures to be shown on social media to keep the surprise. Once the portrait is finished I will email you a photo of your pet’s portrait for your final approval. Once all is approved your portrait will be sent off.
How many photographs do you need to draw my pet?
I only require one clear photograph, however, you can send through as many photographs as you like. I can also help you choose the best photo for your portrait if you are unsure.
Can you draw multiple pets on one portrait?
Yes, this option is available for A4 and A3 size portraits.
Can you remove and/or add things in the portrait?
Yes, to some extent. If you have any special requests, please provide me with additional reference pictures to explain your request and we will discuss if the changes are possible.
Can you change the background of my pet portrait?
As default, all portraits will have a white background. If you wish to add a background to your portrait an additional fee will be incurred and the amount will depend on the complexity of the background. Feel free to send me an image of what you are looking to achieve and I would be happy to give you a quote.
When and how do I pay for my pet drawing?
A payment must be made in full to hold your place on my waiting list. The drawing of the portrait will not begin until the payment is complete.
You can pay via PayPal, Debit or Credit Card or bank transfer (bank transfer is for Czech customers only). If you do not have PayPal then do not worry, I can send you an invoice and then you can pay using a debit card like any other online purchase.
Is my pet portrait refundable?
No, no refunds are possible due to the nature of the custom artwork.
Can I track my order?
Yes, you can. You will receive the tracking number of your package.
Do you ship internationally?
As of now I ship only to European countries.
Will my pet portrait be framed?
I do not offer framing service at the moment.
How do I take care of my artwork?
Artwork has been created using the highest quality pencils and paper available. When taking care of art created on paper here are a few points specifically for preserving your pet portrait:
* Keep your artwork out of direct sunlight. If exposed to extreme heat or sunlight over long periods of time, paper can become brittle and reach a point where it simply crumbles to the touch.
* Frame under non-glare glass, treated with a coating to protect the work from UV sunlight if possible. This not only protects your artwork from sunlight, the non-glare glass makes it easier to see the artwork surface when it is displayed.
* The mat and backing of your frame should be made of acid-free paper and finished with acid-free tape. This is to avoid any moisture reaching your painting and damaging it.
Testimonials
Sarka, Czechia
“We were absolutely stunned when we saw the portrait. The likeness was incredible but somehow Justyna also managed to catch Sarka’s personality, there’s no doubt it is HER looking at us from the picture 🥰 I also appreciate quality of the materials, the paper feels amazing and the colours are warm and saturated. I am so happy to have a picture of my beloved doggie that will stay with me forever!"
Pumba, Poland
"Everyone is amazed by the drawing. One of my friend even thought it's a photo!"
West Bay, France
"Enchanted and absolutely delighted by the result. The portrait is very vivid. It reminds me a younger version of my cat and it offers overall a great piece of decoration. I’ll keep it for life!"